| New | Every new issue gets this status first. |
| In System | The support has recognized the issue, but the analysis has not been
started yet. |
| In Analysis | The issue is analyzed by the support team. |
| Queried | Once the issue is in the system, the support team checks whether all
the information required for the issue is available. If information is
missing, the support sets the issue to Queried
and assigns it to the person affected. |
| Query Resolved | When the missing information have been provided or the question has
been answered, the support changes the status to Query resolved. |
| Accepted | The analysis is completed. The feature request is accepted for
implementation or the issue is ready to be fixed. Sometimes this status
is skipped and the issue is set directly to Planned status. |
| Postponed | Some decisions are still outstanding or the prerequisites for
implementation are not yet fulfilled. |
| Planned | The issue has been assigned to a planned version. The Planning Status field is set. Final means that the issue will be
implemented in one of the next versions. Issues with Preliminary planning status will be
implemented when all Final issues are
processed and there is still time before the next release schedule.
Otherwise they will be postponed to a subsequent version. |
| Future Release | The issue was already planned but cannot be implemented in the
specified version. The issue will be rescheduled in the next few weeks
for one of the next versions. |
| Solution Available | The solution is available in a new product version that is provided
for download. |
| Completed | The issue has been solved and does not result in a product
modification. In the Result field,
the conclusion of the completed issue is displayed. |
| Closed | The solution has been accepted and the issue will be closed. |
| Reopened | The error occurred again and accordingly the Improvement/Change was
not implemented as required. In this case, the Reopened status can be set. |
